The Institute of Banking Personnel Selection (IBPS) has released a golden opportunity for aspiring candidates across India. The IBPS Recruitment 2025 Notification announces vacancies for Customer Service Associates to be filled across the country in various participating banks. This central government job opportunity is open to graduates and offers a gateway to a career in India’s rapidly growing banking sector.
If you’re aiming for a career in government banking, especially in a customer-facing role, this recruitment drive is one you shouldn’t miss. Read on to find out all the important details including eligibility, selection process, application procedure, and key dates.
IBPS Recruitment 2025 Overview
| Particulars | Details |
|---|---|
| Organization Name | Institute of Banking Personnel Selection (IBPS) |
| Post Name | Customer Service Associates |
| No. of Posts | Not Specified |
| Job Category | Central Government Bank Jobs |
| Job Location | All India |
| Application Mode | Online |
| Official Website | www.ibps.in |
| Start Date to Apply | 01 August 2025 |
| Last Date to Apply | 21 August 2025 |
| Exam Mode | Online (Prelims and Mains) |
About IBPS and Customer Service Associate Role
The Institute of Banking Personnel Selection (IBPS) is an autonomous body that conducts recruitment for public sector banks. Each year, it organizes examinations to select clerks, officers, and other staff for various banks in India.
The Customer Service Associate role is a front-desk banking position involving direct interaction with customers. This includes handling account queries, processing applications, resolving complaints, and delivering quality service in branches and customer care centers.
IBPS Customer Service Associates Eligibility Criteria 2025
Educational Qualification
Candidates must have completed:
- Bachelor’s Degree or Graduation in any discipline from a recognized University or Institution.
Candidates awaiting final year results are not eligible unless the results are declared before the last date.
Age Limit
As per IBPS norms. Typically, the expected age limits are:
- Minimum Age: 20 years
- Maximum Age: 28 years
Age Relaxation
| Category | Relaxation |
|---|---|
| SC/ST | 5 years |
| OBC (Non-Creamy Layer) | 3 years |
| PwBD | 10 years |
| Ex-Servicemen | As per rules |
| Widows / Divorced Women | Up to age 35 |
IBPS Application Fee 2025
Candidates are required to pay the application fee online as per their category:
| Category | Application Fee |
|---|---|
| SC / ST / PwBD Candidates | ₹175 |
| General / OBC / EWS Candidates | ₹850 |
Mode of Payment: Online only (Net banking, Credit/Debit cards, UPI)
IBPS Customer Service Associate Salary
The salary structure for Customer Service Associates is as per IBPS norms, and typically includes:
- Basic Pay: ₹19,900 – ₹47,920
- Gross Monthly Salary: ₹28,000 – ₹35,000 (approx.)
Additional perks include:
- House Rent Allowance (HRA)
- Dearness Allowance (DA)
- Transport Allowance
- Medical Insurance
- Pension and Gratuity as per government rules
IBPS Customer Service Associates Selection Process
The selection process is merit-based and includes four key stages:
1. Preliminary Examination
| Subject | Questions | Marks | Duration |
|---|---|---|---|
| English Language | 30 | 30 | 20 minutes |
| Numerical Ability | 35 | 35 | 20 minutes |
| Reasoning Ability | 35 | 35 | 20 minutes |
| Total | 100 | 100 | 60 minutes |
2. Main Examination
| Subject | Questions | Marks | Time |
|---|---|---|---|
| General/Financial Awareness | 50 | 50 | 35 minutes |
| General English | 40 | 40 | 35 minutes |
| Reasoning Ability & Computer Aptitude | 50 | 60 | 45 minutes |
| Quantitative Aptitude | 50 | 50 | 45 minutes |
| Total | 190 | 200 | 160 minutes |
3. Personality Test / Interview
- Only candidates who qualify in the mains exam will be called for interview.
- The interview carries 100 marks.
- The final merit list will be prepared on the basis of mains + interview.
How to Apply for IBPS Recruitment 2025
Candidates must apply online by following the steps below:
- Visit the official IBPS website: https://www.ibps.in
- Click on the “Apply Online” link for Customer Service Associates.
- Register using your active email ID and mobile number.
- Login with the credentials and fill out the application form.
- Upload scanned copies of:
- Photograph
- Signature
- Educational documents
- ID Proof
- Pay the application fee using online payment methods.
- Submit the form and download the acknowledgment slip for future use.
Note: Keep a copy of the application number or registration ID safe for downloading admit cards and tracking results.
Important Dates – IBPS Recruitment 2025
| Event | Date |
|---|---|
| Notification Release Date | July 2025 |
| Starting Date to Apply Online | 01 August 2025 |
| Last Date to Apply | 21 August 2025 |
| Date of Pre-Exam Training | September 2025 |
| Online Preliminary Exam | October 2025 |
| Result of Preliminary Exam | October/November 2025 |
| Online Main Exam | November 2025 |
| Final Result / Provisional Allotment | March 2026 |
IBPS Recruitment 2025 – Important Links
| Resource | Link |
|---|---|
| Short Notification | Click Here |
| Apply Online | Click Here |
| Official Website | https://www.ibps.in |
The IBPS Recruitment 2025 for Customer Service Associates presents a golden career opportunity for graduates seeking a prestigious government banking job. With a transparent and merit-based selection process, attractive salary package, and nationwide placement, it’s the right platform for individuals looking to establish a long-term career in banking.
Make sure to prepare well in advance, especially for reasoning, English, and quantitative aptitude sections. Refer to past papers, take online mock tests, and focus on time management during exams. Do not wait until the last date—submit your application early to avoid last-minute technical issues.
